Quality of Manpower

Simple Solutions is genuinely committed to providing quality transcription for our clients. Our quality process begins with the selection of our transcriptionists. All of our transcriptionists are required to attend an intensive six-month training program with more than 1,000 hours of study that balances theoretical and practical applications and includes immediate feedback to further reinforce learning. Core courses include medical terminology, anatomy and physiology, disease processes, pharmacology, health care records, professional development and medical law, ethics and bioethics, among others.
 

"Continuous Training, Best-in-the-business recruitment policies and a great working environment helps Simple Solutions keep it simple, even during a tough recession"

Upon successful completion of the program, the medical transcriptionist begins work in a supervised setting. Each medical transcriptionist is given continuing feedback on all reports that are transcribed. Quality assurance specialists provide copies of edited reports with an explanation of changes in content, grammar, spelling, punctuation, and mechanics. This analysis provides for a calculation of an accuracy percentage, which is monitored by administration.

Advanced training for promotion is offered to medical transcriptionists who demonstrate the highest levels of accuracy. All transcriptionists are supported in continuing education efforts. Simple Solutions transcriptionists also have an advantage when it comes to standardizing transcribed reports. We have developed a detailed proprietary style guide using common industry standards. This Simple Solutions style guide selects the preferred word treatments and spelling for our transcriptionists, unlike other industry reference manuals, which offer multiple acceptable options. Taking this extra step helps ensure that all of our transcriptionists use exactly the same style treatments.